What we collect
- Account data: name, email, country, date of birth, address and phone number you provide.
- Verification data: identity documents, processed by our verification provider before your first payout.
- Trading data: trades, balances and objective results on accounts we provide.
- Payment data: order history. Card details are handled by our payment provider and never stored by us.
- Technical data: IP address, browser and device information, and security logs.
- Support conversations: messages to support and to the on-site assistant.
Why we use it
- To provide programmes, calculate objectives and pay rewards (contract).
- To prevent fraud, abuse and prohibited trading, and to keep accounts secure (legitimate interest).
- To meet legal, tax and anti-money-laundering obligations (legal obligation).
- To send service emails. Marketing emails only with your consent.
AI assistant
Questions you type into the on-site assistant are sent to our AI provider (Anthropic) to generate a reply. Don't include passwords or payment details. Conversations are kept in your browser session only.
Sharing
We share data only with providers that help us run the service — hosting, payments, identity verification, email and AI support — under data-processing agreements, and with authorities when the law requires it. We never sell personal data.
Retention
Account and trading records are kept for as long as your account is open and for the period required by law afterwards (typically 5–7 years for financial records).
Your rights
You can ask to access, correct, export or delete your data, or object to its use, by emailing scalabletrade@atomicmail.io. You can also complain to your local data-protection authority.
Cookies
We use only essential cookies: a session cookie that keeps you logged in and a cookie that remembers your language. We don't use advertising or tracking cookies.
Security
Passwords are hashed with scrypt, trading credentials and two-factor secrets are encrypted at rest, and all traffic is encrypted in transit.